FAQs
Q: Is Kirobox an authorized seller?
A: Absolutely! We’re official partners of brands like Labubu, Pop Mart, and Disney. All items include authenticity cards/stickers.
Q: What payment methods do you accept?
A: Visa, Mastercard, Amex, Discover. All transactions are SSL-encrypted.
Q: Can I cancel/modify my order?
A: Contact us within 1 hour of ordering. After processing, changes are blocked to ensure fast shipping.
Q: How long until my order ships?
A:1-3 business days.
Q: Do you ship internationally?
A: Yes! Costs calculated at checkout.
Q: My tracking hasn’t updated!
A: Carriers take 24-48 hrs to scan. If stuck >3 days, email us at [[email protected]] with order #.
Q: Can I pick a specific blind box figure?
A: No – that’s the fun! But we never reseal boxes. Chances are fair for chases.
Q: What if I get a duplicate?
A: We suggest trading locally! Due to blind box ethics, opened items can’t be returned.
Q: My figure arrived defective!
A: Email video proof of unboxing within 48 hrs to [[email protected]]. We’ll replace it if stock exists.
Q: Can I return opened blind boxes?
A: No. Unopened boxes only within 30 days.
Q: Do you accept returns for limited editions?
A: Only if unopened.
Q: How long for refunds?
A: 3-5 business days after we receive returns.
Q: Is my data safe?
A: 100%. We’re PCI-DSS compliant and never store payment details.
Q: Why should I trust Kirobox?
A: We’ve served 10,000+ collectors since 2019 with 4.9/5 ⭐ reviews. All items are licensed.
